Articles on: Survey Deploy

Email Bounces

If you have encountered bounced emails in your Email Campaigns, you may be wondering what effects this has on that campaign and future email campaigns. Below, you will find some information that should help.

Soft Bounce vs. Hard Bounce

A hard bounce is an email that has been returned by the recipient's mail server as permanently undeliverable. This can be caused by invalid addresses (domain name doesn't exist, typos, changed address, etc.).

A soft bounce is an email that gets as far as the recipient's mail server (it recognizes the address) but is bounced back undelivered before it gets to the recipient. A soft bounce might occur because the recipient's mailbox is full, the server is down or swamped with messages. Soft bounces can also include things like auto-replies to your email. Soft bounces should eventually change to Bounce (which is a hard bounce) or Sent.

How do I know if an email is bounced?

Bounces will display on the Delivery Statistics section of your email campaigns. Because our system retries soft bounces this status is temporary so you won't encounter it very often.

For assistance with email bounces please contact support via chat or

Updated on: 06/06/2024

Was this article helpful?

Share your feedback


Thank you!